Shipping & Delivery Policy

1. Scope of This Policy

This policy applies to orders placed through www.vedampuja.com where the selected offering includes physical delivery. For purely digital or in-temple services without physical dispatch, fulfilment is confirmed via ceremony photos, video darshan clips, and digital completion certificates.

2. Puja & Seva Fulfilment

Many offerings available on Vedam are spiritual rituals rather than physical products. Fulfilment includes:

• Puja performed at the designated historic temple or sacred Tirtha
• Sankalp invoked audibly with your Gotra and family names
• Digital darshan (video/photo proof) shared via WhatsApp & Email
• Blessed Prasad dispatch, where explicitly included with the offering

3. Prasad & Physical Items

Where Prasad is included, Vedam arranges hygienic packaging and dispatch to the shipping address provided at checkout. Not every Puja includes physical Prasad; please check the individual offering page prior to booking.

4. Delivery Address & Serviceable Locations

Customers must provide an accurate recipient name, complete street address, landmark, PIN code, and active mobile number. Delivery is available across all PIN codes serviceable by our courier partners across India.

5. Estimated Delivery Timelines

6. Dispatch & Tracking Information

Once your sacred Prasad is dispatched, you will receive a tracking link via WhatsApp and email, allowing you to follow the package up to final doorstep delivery.

7. Delivery Delays & Festival Surges

During peak festive occasions (such as Navratri, Shivratri, Pitru Paksha, Diwali), courier volumes surge. We appreciate your patience if transit takes 2–3 additional days during auspicious periods.

8. Damaged, Missing, or Incorrect Shipments

If your package appears damaged or tampered with, please take photographs and notify our team within 48 hours at support@vedampuja.com. Upon verification, we will arrange a prompt replacement package.