Privacy Policy

1. About Vedam

Vedam is a digital platform that enables devotees to discover and participate in sacred Pujas, Sevas and devotional offerings. For the purposes of this Privacy Policy, “Vedam,” “we,” “us,” and “our” refer to the entity operating the Vedam platform.

• Website: www.vedampuja.com
• Email: support@vedampuja.com
• Phone: +91 99054 73022

2. Information We Collect

Depending on how you use Vedam, we may collect the following information:

3. How We Use Your Information

We may use the information collected to:

• Process Puja and Seva bookings and verify payments
• Confirm orders and coordinate fulfilment of your selected Seva
• Communicate booking, ceremony, and order updates via WhatsApp/email/SMS
• Provide customer support and deliver Prasad or other physical items, where applicable
• Maintain your Vedam account and booking history records
• Improve our website and services, and prevent fraud or unauthorised activity
• Comply with applicable laws and regulatory requirements

4. Devotional & Sankalp Information

Certain Pujas or Sevas may require information such as devotee name, Gotra, date of birth, family details, and Sankalp intentions.

Such information is collected only where it is required or voluntarily provided for the relevant Seva. We use this information strictly for the purpose for which it was provided, including facilitating the selected Puja or Seva with authenticity and reverence.

5. Payment Information

Vedam uses certified, RBI-authorized third-party payment gateways such as Razorpay to process online payments securely. When you make a payment, you interact directly with the payment provider's encrypted systems.

6. Sharing of Information

We may share necessary information with trusted third-party service providers where strictly required to operate Vedam and provide the requested services, including:

• Payment gateway providers and secure hosting/cloud infrastructure
• Email, SMS, and communication providers
• Delivery and logistics partners for blessed Prasad dispatch
• Puja and Seva fulfilment partners (temple coordinators and learned priests)
• Legal or regulatory authorities where required by law

Vedam does not sell your personal information as a standalone commercial product.

7. Cookies & Similar Technologies

Vedam may use cookies and similar technologies to keep the website functioning properly, remember preferences, maintain shopping cart functionality, understand website usage, and improve performance. You may manage cookies through your browser settings.

8. Marketing Communications

Where permitted, Vedam may contact you regarding new Pujas, festival offerings, special devotional services, and platform updates. You may opt out of promotional communications at any time. Essential transactional notifications regarding your orders and payments will continue to be sent.

9. Data Security

Vedam implements appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling services, maintaining order records, handling customer support, and complying with statutory accounting and legal obligations.

11. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or withdraw consent. To submit a privacy request, please contact our support team at support@vedampuja.com.

12. Children's Privacy

Vedam's services are not directed toward children for independent use. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.

13. Third-Party Websites

Our platform may contain links to external payment gateways, logistics partners, or social media platforms. Vedam is not responsible for the privacy practices of external third-party websites.

14. Changes to This Privacy Policy

Vedam may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date.