Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to payments made through the Vedam website for Pujas, Sevas, devotional offerings and other services offered through the platform. Different services may have different fulfilment schedules and requirements; therefore, terms displayed on the specific service page also apply.

2. Before You Complete Your Booking

Please carefully review the following details prior to payment:

• Selected Puja or Seva and booking date
• Devotee name, Gotra, and family Sankalp details
• Quantity or number of participants
• Final payable amount and specific cancellation conditions

Some devotional arrangements begin shortly after payment or are scheduled according to temple/priest availability. Once fulfilment has commenced, cancellation may no longer be possible.

3. Cancellation Requests

If you wish to cancel a booking, please contact Vedam support as soon as possible after completing your payment with your order number, registered phone number, and email. Requests received before fulfilment has commenced will be evaluated for refund eligibility.

4. When a Refund May Be Applicable

Subject to applicable service terms and law, a refund may be considered when:

• A booking is cancelled by Vedam before the service is fulfilled.
• The selected service cannot reasonably be provided.
• A technical error results in a duplicate successful payment for the same booking.
• A payment was successfully debited but the booking could not be generated.

5. Services Already Performed or Arranged

6. Non-Refundable Situations

• The Puja or Seva has already been performed.
• Specific arrangements have already been finalized with the tirth pandit or temple.
• Incorrect devotee information was supplied and the ritual was conducted using those details.
• Customer changes mind after the ritual has concluded.

7. Incorrect or Incomplete Booking Information

Customers must ensure all names, Gotras, and delivery addresses are accurate. If an error is spotted prior to fulfilment, contact support immediately so we can update our records.

8. Cancellation by Vedam & Rescheduling

In rare cases of extreme weather, temple restrictions, or priest unavailability, Vedam will offer to reschedule the ritual to the next auspicious tithi or provide a full refund.

9. Duplicate Payments & Failed Transactions

If you were charged twice for one booking, share both transaction IDs with our support desk. Upon verification, the duplicate charge will be refunded to your original payment method.

10. Refund Processing & Timelines

Approved refunds are initiated within 2–4 business days back to the original source (credit/debit card, UPI, or net banking). Banking partner reflection times typically range from 5 to 7 working days.

11. Prasad & Physical Deliveries

If blessed Prasad arrives damaged or missing, notify us within 48 hours of delivery with package photographs so our logistics team can verify and dispatch a replacement package.

12. Refund Review Matrix