1. Service Delivery Timeline:

• All Puja kits and offerings will be dispatched within [48 Working Hours] of receiving your order.
• For Puja services where an online priest is involved, the booking will be confirmed, and you will receive an email or SMS with the scheduled time for your Puja service.
• Delivery times for physical items (e.g., Puja kits, flowers, incense, etc.) may vary based on your location. Typically, orders are delivered within [3-7 business days] from the order date.

2. Shipping Charges:

• Shipping charges are calculated at checkout based on the delivery address and the size of the order.
• For certain orders, we may offer free shipping within the metro City Limit
• Express shipping options may be available at an additional cost. Please check the shipping options during checkout.

3. Areas We Serve:

• We deliver to [India] and service [All over India].
• For international deliveries, customs fees or additional charges may apply, and we recommend checking with your local customs office for more information.

4. Packaging:

• All Puja kits and offerings are carefully packed to ensure the safety and integrity of the items during transit. If you receive an item that has been damaged, please reach out to us within [48 hours] with photos of the damage for a quick resolution.

5. Delivery Confirmation & Tracking:

• Once your order has been dispatched, you will receive a tracking number via email/SMS so you can monitor the progress of your delivery.

6. Delays and Issues:

• While we strive for timely delivery, some delays may occur due to factors beyond our control, such as weather conditions, transport issues, or public holidays. We will keep you informed about any major delays.

7. Cancellations & Changes:

• If you wish to cancel or change the details of your Puja service or order, please contact us within [24 hours] before your scheduled Puja or before your order is shipped.

8. Special Handling:

• Some items may require special handling (e.g., live flowers, fresh fruits). We make every effort to ensure these items arrive in optimal condition, but we recommend scheduling your Puja services to allow enough time for any perishables to be delivered fresh.

9. Customer Support:

• If you have any questions regarding shipping or delivery, please don’t hesitate to contact our customer support team at: [support@vedampuja.com]. We are here to assist you.