Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to payments made through the Vedam website for Pujas, Sevas, devotional offerings and other services offered through the platform.

Different services may have different fulfilment schedules and requirements. Therefore, the specific cancellation or refund terms displayed on the relevant service page or during checkout may also apply to your booking.

2. Before You Complete Your Booking

Please carefully review the following information before making payment:

• Selected Puja or Seva
• Booking date, where applicable
• Devotee name and details
• Gotra or Sankalp information, where applicable
• Quantity or number of participants
• Final payable amount
• Applicable cancellation and refund conditions

3. Cancellation Requests

If you wish to cancel a booking, please contact Vedam support as soon as possible after completing your payment.

Cancellation requests should include:

• Order or booking number
• Name used for the booking
• Registered mobile number
• Email address used for the booking
• Reason for cancellation, where applicable

4. When a Refund May Be Applicable

Subject to the applicable service terms and law, a refund may be considered in circumstances including:

• A booking is cancelled by Vedam before the service is fulfilled.
• The selected service cannot reasonably be provided.
• A technical or payment-processing issue results in a duplicate successful payment for the same booking.
• The service or offering materially differs from what was represented at the time of purchase, subject to applicable law.
• A payment has been successfully received but the corresponding booking cannot be confirmed.

Each request will be reviewed based on the individual circumstances of the booking.

5. Services Already Performed or Arranged

This is because certain services involve advance arrangements, scheduling, priest coordination, temple coordination or other non-reversible fulfilment activities.

6. Non-Refundable Situations

Unless otherwise stated for a particular service or required by applicable law, a refund may generally not be available where:

• The Puja or Seva has already been performed.
• The service has already commenced.
• Specific arrangements have already been made with a temple, priest or fulfilment partner.
• Incorrect information was supplied by the customer and the service has already been performed or processed based on that information.
• The customer fails to provide information required to fulfil the service within the required time.
• The customer changes their mind after the service has been fulfilled.

These conditions are subject to applicable consumer rights and mandatory legal requirements.

7. Incorrect or Incomplete Booking Information

Customers are responsible for ensuring that all information submitted during checkout is accurate.

This may include:

• Devotee names
• Gotra
• Date of birth
• Sankalp details
• Contact information
• Delivery address, where applicable

If incorrect information is discovered before fulfilment begins, please contact Vedam immediately. We will make reasonable efforts to correct the information where operationally possible.

However, if the Puja, Seva or related service has already been performed using the information submitted during booking, a refund or re-performance may not be possible.

8. Cancellation by Vedam

Vedam may need to cancel or reschedule a service in exceptional circumstances.

Such circumstances may include:

• Temple or priest unavailability
• Religious or festival schedule changes
• Operational difficulties
• Government restrictions
• Natural disasters
• Severe weather conditions
• Technical failures
• Other circumstances beyond reasonable control

Where a service is cancelled by Vedam and cannot reasonably be rescheduled or fulfilled, Vedam may provide an applicable refund or alternative arrangement, subject to the circumstances and applicable law.

9. Rescheduling

Where operationally possible, Vedam may offer a rescheduling option instead of cancellation.

Rescheduling availability may depend on:

• Temple availability
• Priest availability
• Festival schedules
• Availability of the selected Puja or Seva
• Time remaining before the scheduled service

Rescheduling is not guaranteed and will be considered on a case-by-case basis.

10. Duplicate Payments

If you believe that you have been charged more than once for the same booking, please contact Vedam support immediately.

Please provide:

• Order number
• Transaction ID
• Date and time of payment
• Amount charged
• Payment method used

11. Failed Payment but Amount Debited

Sometimes a payment may appear unsuccessful on the website even though the amount has temporarily been debited from your bank account or payment method.

In such cases, please do not immediately make another payment. First check whether the order confirmation has been generated.

If the booking is not confirmed, contact Vedam support with the payment transaction details.

The status of such transactions may also depend on the payment gateway and banking institution.

12. Refund Processing

Once a refund has been approved, Vedam will initiate the refund through the applicable payment method or payment-processing system, where technically possible.

The time taken for the refunded amount to appear in the customer's bank account, card or payment account may depend on the payment gateway, bank, card network or other financial institution.

13. Refund Method

Where a refund is approved, Vedam will generally attempt to return the eligible amount through the original payment method used for the transaction, subject to payment-provider capabilities and applicable requirements.

Additional information may be requested where necessary to verify the transaction and prevent fraudulent refund requests.

14. Prasad & Physical Deliveries

Where a Puja or Seva includes Prasad or another physical item, delivery-related concerns should be reported to Vedam support as soon as possible after delivery or the expected delivery date.

Customers should provide:

• Order number
• Delivery address
• Description of the issue
• Photographs, where relevant
• Any available delivery information

Where an item is damaged, missing or materially incorrect, Vedam will review the matter and determine an appropriate resolution subject to the circumstances and applicable law.

15. Refund Review Process

Refund requests may be reviewed based on:

16. How to Request a Refund or Cancellation

To submit a request, contact Vedam using the details below.

Please include your order number and as much relevant information as possible so that we can locate and review your booking quickly.

17. Customer Support Hours

Vedam customer support is available:

Requests received outside support hours will be reviewed during the next available support period.

18. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to remove, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable law.

Vedam will handle refund and cancellation matters in accordance with applicable laws and regulations.

19. Changes to This Policy

Vedam may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

20. Contact Us

For cancellation, refund, payment or booking-related assistance, please contact Vedam.