Privacy Policy

1. About Vedam

Vedam is a digital platform that enables devotees to discover and participate in sacred Pujas, Sevas and devotional offerings.

For the purposes of this Privacy Policy, “Vedam,” “we,” “us,” and “our” refer to the entity operating the Vedam platform.

2. Information We Collect

Depending on how you use Vedam, we may collect the following information:

A. Personal Information

• Full name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address, where applicable
• City, state and PIN code
• Date of birth, where required for a particular Seva
• Gotra and other devotional information, where required
• Sankalp-related information
• Other information voluntarily provided during a booking

B. Account Information

If you create a Vedam account, we may collect:

• Name
• Email address
• Mobile number
• Login information
• Order and booking history
• Account preferences

C. Transaction Information

When you make a booking, we may collect information relating to:

• Order number
• Seva or Puja selected
• Booking details
• Amount paid
• Payment status
• Transaction reference
• Date and time of transaction

D. Technical Information

When you use our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Referring website
• Approximate usage information

3. How We Use Your Information

We may use the information collected to:

• Process Puja and Seva bookings
• Process and verify payments
• Confirm your orders
• Coordinate the fulfilment of your selected Seva
• Communicate booking and order updates
• Provide customer support
• Deliver Prasad or other physical items, where applicable
• Maintain your Vedam account
• Provide access to relevant booking information
• Improve our website and services
• Prevent fraud, misuse and unauthorised activity
• Maintain business and transaction records
• Comply with applicable laws and regulatory requirements

4. Devotional & Sankalp Information

Certain Pujas or Sevas may require information such as:

• Devotee name
• Gotra
• Date of birth
• Family details
• Sankalp information
• Other information relevant to the selected ritual

Such information is collected only where it is required or voluntarily provided for the relevant Seva.

We use this information for the purpose for which it was provided, including facilitating the selected Puja or Seva.

5. Payment Information

Vedam may use third-party payment gateways such as Razorpay to process online payments.

When you make a payment, you may be redirected to or interact with the payment provider's secure systems.

Payment providers may independently process information in accordance with their own privacy policies and terms.

6. Sharing of Information

We may share necessary information with trusted third-party service providers where required to operate Vedam and provide the requested services.

These may include:

• Payment gateway providers
• Hosting providers
• Technology providers
• CRM providers
• Email, SMS and communication providers
• Delivery and logistics partners
• Puja and Seva fulfilment partners
• Professional advisers
• Legal or regulatory authorities where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Cookies & Similar Technologies

Vedam may use cookies and similar technologies to improve your website experience.

Cookies may help us:

• Keep the website functioning properly
• Remember preferences
• Maintain shopping-cart functionality
• Understand website usage
• Improve website performance
• Analyse visitor behaviour
• Support marketing and advertising activities, where applicable

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing Communications

Where permitted and where you have provided the appropriate consent, Vedam may contact you regarding:

• New Pujas and Sevas
• Festival offerings
• Special devotional services
• Promotions
• Important platform updates

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications relating to your bookings, payments or account may still be sent where necessary.

9. Data Security

Vedam takes reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Loss
• Destruction

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing our services
• Maintaining account and booking records
• Customer support
• Financial and accounting requirements
• Resolving disputes
• Preventing fraud
• Complying with applicable legal obligations

The specific retention period may depend on the nature of the information and the applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where applicable
• Raise concerns regarding the handling of your personal information

To make a privacy-related request, contact:

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Vedam's services are not intentionally directed toward children for independent use.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.

Vedam is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service you access.

14. Changes to This Privacy Policy

Vedam may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our privacy practices

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.