Shipping & Delivery Policy

1. Scope of This Policy

This policy applies to orders and bookings placed through www.vedampuja.com where the selected offering includes a physical delivery or where specific delivery arrangements are mentioned on the relevant service page.

For devotional services that do not include a physical item, the service is considered fulfilled according to the Puja or Seva details provided on the relevant booking page.

2. Puja & Seva Fulfilment

Many offerings available through Vedam are devotional services rather than physical products.

For such bookings, fulfilment may include:

• Puja performed at the relevant temple or place of worship
• Seva performed according to the selected offering
• Sankalp made using the devotee information provided during booking
• Participation or fulfilment according to the service description
• Prasad dispatch, where included with the selected offering

3. Prasad & Physical Items

Where a Puja or Seva includes Prasad or another physical item, Vedam may arrange delivery to the address provided by the customer during checkout.

The availability of physical delivery will depend on the selected offering and the serviceable delivery location.

Not every Puja or Seva includes physical Prasad. Please check the individual service page before completing your booking.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address where physical delivery is applicable.

Please ensure that the following information is correct:

• Recipient name
• Flat / House / Building number
• Street / Locality
• City
• State
• PIN code
• Contact mobile number

5. Delivery Locations

Physical delivery is available only to locations that are serviceable by Vedam and its delivery or logistics partners.

Serviceability may vary depending on:

• PIN code
• Courier availability
• Local delivery conditions
• Geographical restrictions
• Operational limitations

If a particular location is not serviceable, Vedam may contact the customer regarding an alternative arrangement where possible.

6. Estimated Delivery Time

Delivery timelines may vary depending on the selected Puja or Seva, the date of fulfilment, preparation of Prasad, courier availability and the destination.

7. Dispatch Information

Where tracking is available, Vedam or its delivery partner may provide tracking information through email, SMS, WhatsApp or another available communication channel.

Tracking availability depends on the courier or logistics provider used for the shipment.

8. Delivery Delays

Although we aim to ensure timely delivery, delays may occur because of circumstances including:

• Courier or logistics delays
• Heavy traffic
• Weather conditions
• Natural events
• Public holidays
• Festival periods
• Remote or difficult-to-reach locations
• Incorrect address information
• Recipient unavailability
• Operational or technical issues
• Events beyond reasonable control

We request customers to allow reasonable additional time where a delivery is affected by circumstances outside Vedam's control.

9. Failed Delivery

A delivery may be unsuccessful when:

• The recipient is unavailable
• The address is incomplete or incorrect
• The provided phone number is unreachable
• The delivery location is outside the serviceable area
• The courier is unable to access the delivery location
• The recipient refuses the delivery

Where possible, Vedam or the delivery partner may attempt to contact the recipient or arrange another delivery attempt.

10. Incorrect Address Provided by Customer

If an incorrect delivery address is provided, please contact Vedam support as soon as possible.

We will attempt to update the address if the shipment has not yet been dispatched.

Additional delivery charges may apply where a new shipment or re-dispatch is required due to incorrect information provided by the customer, subject to the circumstances.

11. Damaged or Incorrect Delivery

If you receive a package that appears damaged, opened or materially different from what was expected, please contact Vedam support as soon as possible.

To help us investigate the issue, you may be requested to provide:

• Order number
• Delivery details
• Description of the issue
• Photographs of the package
• Photographs of the received item
• Any available courier or tracking information

12. Missing or Non-Delivered Package

If you have not received a physical delivery within the expected delivery period, please contact Vedam support.

We may coordinate with the applicable courier or logistics provider to investigate the shipment status.

Please retain any relevant tracking information until the matter has been resolved.

13. Prasad Delivery

Where Prasad is included with a selected Puja or Seva, dispatch may take place after the relevant devotional service has been completed or according to the fulfilment process applicable to that offering.

Prasad is a devotional offering and is handled with appropriate care during preparation and dispatch.

14. Perishable or Time-Sensitive Items

Where a physical devotional item is perishable or time-sensitive, the applicable service page may contain additional instructions regarding delivery, storage or use.

Customers should follow any storage or handling instructions provided with the item.

15. Delivery Charges

Any applicable delivery or shipping charges will be displayed during the booking or checkout process where applicable.

Some Pujas or Sevas may include delivery within the displayed service price, while other offerings may have separate delivery charges.

The final amount payable will be shown before the customer completes the payment.

16. International Delivery

Unless specifically stated on the relevant service page, Vedam does not guarantee international delivery of physical Prasad or other items.

International delivery, where offered, may be subject to additional shipping requirements, customs regulations, import restrictions, duties, taxes and logistics limitations.

The customer may be responsible for applicable customs duties, import charges or other government-imposed charges where legally applicable.

17. Religious & Festival Periods

During major Hindu festivals, auspicious dates and periods of high devotional demand, the number of bookings and physical deliveries may increase significantly.

As a result, processing, fulfilment or delivery may take longer than usual.

Where a specific Puja or Seva has a fixed performance date, the devotional service may still be performed on the scheduled date even if the associated Prasad reaches the customer at a later date.

18. Force Majeure

Vedam will not be responsible for delays caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Severe weather
• Government restrictions
• Transportation disruptions
• Strikes or labour disruptions
• Public emergencies
• Courier network disruptions
• Technical failures
• Other unforeseen events

19. Relationship With Refund Policy

Shipping and delivery issues are also subject to Vedam's Refund & Cancellation Policy.

A delivery delay does not automatically mean that a Puja or Seva booking is cancelled or eligible for a refund, particularly where the devotional service itself has already been performed.

Each matter will be reviewed based on the circumstances and the applicable service terms.

20. Customer Responsibility

Customers are expected to:

• Provide accurate delivery information
• Provide an active contact number
• Remain available to receive the shipment
• Check the delivery package upon receipt
• Report delivery issues promptly
• Follow any handling or storage instructions provided

21. Changes to This Policy

Vedam may update this Shipping & Delivery Policy from time to time to reflect changes in our services, logistics arrangements, technology or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

22. Contact Us

For questions regarding delivery, Prasad, shipping, tracking or delivery-related concerns, please contact Vedam.