Terms & Conditions

1. About Vedam

Vedam is a digital devotional platform through which users may discover and participate in Pujas, Sevas and other spiritual offerings.

2. Eligibility to Use the Website

By using Vedam, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person, family member or organisation, you confirm that you are authorised to do so.

Parents or legal guardians should supervise any use of the platform by minors.

3. Website Services

Vedam may provide access to various devotional offerings, including but not limited to:

• Puja bookings
• Seva bookings
• Temple-related devotional offerings
• Sankalp services
• Prasad-related services
• Festival-specific Pujas and Sevas
• Other spiritual or devotional services

The availability, description, price, date and other details of each offering may be displayed on the relevant service page.

4. Puja & Seva Bookings

When you book a Puja or Seva through Vedam, you are responsible for providing accurate information required for the booking.

Depending on the selected service, information may include:

• Devotee name
• Family member names
• Gotra
• Date of birth
• Sankalp details
• Other information specifically requested for the service

5. Booking Confirmation

A booking is considered successfully placed only after the payment has been successfully processed and the booking has been confirmed by Vedam or its applicable service provider.

You may receive a confirmation through email, SMS, WhatsApp or another communication channel.

A payment attempt that is unsuccessful, incomplete or reversed does not constitute a confirmed booking.

6. Pricing & Payments

Prices displayed on Vedam are applicable to the relevant offering at the time of booking, unless otherwise stated.

The final payable amount may include applicable taxes, delivery charges, processing charges or other applicable fees, where disclosed during checkout.

Payments may be processed through authorised third-party payment providers, including Razorpay.

You agree to provide valid and accurate payment information and to complete payments through the payment methods made available on the website.

7. Payment Failure & Duplicate Payments

If your payment appears unsuccessful but your bank or payment provider shows a debit, please contact Vedam support with the relevant transaction details.

Where a payment is received more than once for the same transaction due to a technical or payment-processing issue, Vedam may verify the transaction and process the applicable resolution.

Refund timelines may depend on the payment gateway, banking institution and applicable processing timelines.

8. Cancellation & Refunds

Cancellation and refund eligibility depends on the nature of the Puja, Seva, product or service purchased.

Certain devotional services may involve arrangements that begin shortly after booking and therefore may have limited or no cancellation eligibility once fulfilment has commenced.

Any specific cancellation or refund terms displayed on the relevant service or checkout page will apply to that booking, subject to applicable law.

9. Puja Performance & Fulfilment

Vedam may coordinate with temples, priests, religious institutions, fulfilment partners or other service providers for the performance or fulfilment of a selected offering.

The actual method, timing and location of performance may depend on the relevant temple, priest, religious tradition, festival schedule or other operational circumstances.

Where a service includes Prasad or another physical item, delivery may be subject to the applicable delivery terms, serviceable locations and logistics conditions.

10. Spiritual & Devotional Nature of Services

Vedam provides devotional and spiritual services for religious and faith-based purposes.

Religious Pujas, Sevas, prayers and devotional practices are not intended to constitute medical, legal, financial, psychological or professional advice.

11. User Responsibilities

You agree to use the website responsibly and lawfully.

You must not:

• Provide false or misleading information
• Use another person's account without permission
• Attempt to gain unauthorised access to the website
• Interfere with website functionality
• Upload malicious software or harmful code
• Use automated systems to abuse the website
• Attempt fraudulent transactions
• Misuse promotional offers
• Copy or reproduce Vedam content without permission
• Use the website for unlawful purposes

12. User Accounts

If you create an account on Vedam, you are responsible for maintaining the confidentiality of your login credentials.

You should immediately notify Vedam if you believe that your account has been accessed without your permission.

Vedam may restrict or suspend an account where reasonably necessary to protect the platform, users or service providers, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, the content available on the Vedam website, including:

• Vedam branding
• Logo and visual identity
• Text
• Graphics
• Images
• Website design
• Page layouts
• Software and functionality
• Original promotional material

is owned by or licensed to Vedam and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish or commercially exploit Vedam content without prior written permission, except where permitted by law.

14. Third-Party Services

Vedam may use third-party providers for services including:

• Payment processing
• Hosting
• Analytics
• Communication
• CRM
• Delivery and logistics
• Technology infrastructure

Your use of certain third-party services may also be subject to the third party's own terms and policies.

15. Website Availability

We aim to keep Vedam available and functioning reliably. However, temporary interruptions may occur due to:

• Maintenance
• Technical failures
• Hosting issues
• Internet connectivity
• Payment-provider interruptions
• Cybersecurity incidents
• Force majeure events
• Other circumstances beyond our reasonable control

We reserve the right to modify, suspend or discontinue any part of the website or service where reasonably necessary.

16. Service Changes & Cancellations by Vedam

In exceptional circumstances, a Puja, Seva or other service may need to be rescheduled, modified or cancelled due to circumstances such as:

• Temple or priest availability
• Religious or festival scheduling changes
• Operational issues
• Government restrictions
• Natural events
• Force majeure
• Other circumstances beyond reasonable control

Where appropriate, Vedam may provide an alternative arrangement, reschedule the service or process an applicable refund in accordance with the circumstances and applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Vedam will not be responsible for losses arising from circumstances beyond its reasonable control.

This may include interruptions caused by third-party service providers, telecommunications failures, payment gateway failures, internet outages, natural events or other force majeure circumstances.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

18. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold Vedam harmless from claims, losses, liabilities or expenses arising from your:

• Violation of these Terms
• Misuse of the website
• Fraudulent activity
• Unauthorised use of another person's information
• Violation of applicable law

19. Privacy

Your use of Vedam is also governed by our Privacy Policy.

The Privacy Policy explains how Vedam collects, uses, stores and protects personal information.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable consumer-protection and other mandatory legal rights.

Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable law.

21. Dispute Resolution

If you have a concern regarding a booking or service, we encourage you to contact Vedam support first so that we can attempt to resolve the matter promptly.

This does not affect any rights or remedies available to you under applicable consumer-protection or other laws.

22. Changes to These Terms

Vedam may update these Terms & Conditions from time to time to reflect changes in our services, website functionality, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated version is published constitutes use of the website under the updated Terms, subject to applicable law.

23. Contact Us

If you have any questions regarding these Terms & Conditions, bookings, payments or our services, please contact Vedam.